At Cross Importers, we want our customers to be satisfied with their purchases. Because we specialize in professional beauty products, we have specific requirements for returns to help protect product quality and safety.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the product must be:

- Unopened and unused

- In its original, undamaged packaging

- In resalable condition

- Accompanied by proof of purchase

All returns must be approved by Cross Importers before being shipped back. Please contact us at office@crossesinc.com to request a return.

Items sent back without prior approval may not be accepted.

Store Credit

Approved returns are issued as store credit rather than a refund to the original payment method.

Store credit can be applied toward future purchases from Cross Importers and does not expire.

The amount of store credit issued will be based on the eligible product amount. Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged, defective, or was shipped incorrectly.

Once your return request has been approved, we will provide instructions for where to send your return.

Opened or Used Products

For health, safety, and quality-control reasons, opened or used beauty products are not eligible for return, unless the product is defective or was shipped incorrectly.

Damaged, Defective, or Incorrect Orders

Please inspect your order when you receive it.

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days of delivery at office@crossesinc.com.

Please provide:

- Your order number

- A description of the issue

- Photos of the product and packaging, when applicable

We will review the issue and, when appropriate, provide a replacement or store credit.

Non-Returnable Items

The following items are not eligible for return:

- Opened or used products

- Clearance or final-sale items

- Special-order products

- Products that have been damaged after delivery due to improper storage, handling, or use

- Gift cards

- Products that are otherwise identified as non-returnable at the time of purchase

Exchanges

We do not offer direct exchanges.

If you would like a different product, you may return the eligible product in accordance with this Return Policy. Once the return has been approved and processed, you may use your store credit toward a new purchase.

Return Approval

All returns must be approved by Cross Importers before being shipped.

Once we receive and inspect an approved return, we will notify you whether the return has been accepted and, if approved, issue the applicable store credit.

Cross Importers reserves the right to refuse a return that does not meet the requirements of this policy.

Questions

If you have questions about a return, please contact us:

Cross Enterprise Services Inc.
Doing business as Cross Importers
Email: office@crossesinc.com
Phone: 781-655-1283
Business Address: 179 Highland Ave #1064 Seekonk, MA 02771