Shipping policy
At Cross Importers, we work to process and ship orders as quickly and reliably as possible.
Order Processing
Orders are processed during regular business days, Monday through Friday, excluding holidays.
Please allow 1–3 business days for order processing before shipment.
Processing times may be longer during holidays, promotional periods, product launches, or periods of high order volume.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Within the United States
Cross Importers currently ships orders within the United States only.
We do not currently offer international shipping.
Shipping Rates
Shipping charges are calculated at checkout based on your order, shipping destination, and available shipping method.
Any applicable shipping charges will be displayed before you complete your purchase.
Estimated Delivery
Delivery times shown at checkout are estimates and are not guaranteed.
Estimated delivery times begin after an order has been processed and transferred to the shipping carrier.
Carrier delays, weather conditions, holidays, service interruptions, and other circumstances outside of our control may affect delivery times.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us at office@crossesinc.com as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Tracking
When tracking information is available, it will be provided after your order ships.
Please allow time for the carrier to update tracking information after your shipping confirmation is received.
Delayed or Lost Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and delivery schedule.
If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at office@crossesinc.com so we can help review the shipment.
Cross Importers is not responsible for carrier delays or circumstances outside of our reasonable control, except as required by applicable law.
Damaged Packages
Please inspect your order when it arrives.
If your order arrives damaged, please contact us within 7 days of delivery at office@crossesinc.com.
Please include your order number and photographs of the damaged product and packaging so we can evaluate the issue.
Damaged, defective, and incorrect orders are handled in accordance with our Return Policy.
Incorrect or Missing Items
If your shipment contains an incorrect item or an item is missing, please contact us within 7 days of delivery at office@crossesinc.com.
Please include your order number and details about the missing or incorrect product so we can review the issue.
Questions
If you have questions about shipping or an existing order, please contact us:
Cross Enterprise Services Inc.
Doing business as Cross Importers
Email: office@crossesinc.com
Phone: 781-655-1283
Business Address: 179 Highland Ave #1064 Seekonk, MA 02771