Terms of service
Effective Date: October 8, 2026
Welcome to Cross Importers. These Terms of Service ("Terms") govern your access to and use of the Cross Importers website, including our online store, customer accounts, products, and services (collectively, the "Services").
By accessing our website, creating an account, submitting a business application, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
SECTION 1 — ACCESS AND ACCOUNT
You must be at least the age of majority in your state or province of residence to create an account or place an order through our Services.
Cross Importers primarily serves salons, beauty professionals, spas, boutiques, retailers, and other legitimate businesses. Certain products, pricing, and purchasing features may only be available to approved business customers.
When creating an account or submitting a business application, you agree to provide accurate, current, and complete information, including any business information or documentation requested by Cross Importers.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or otherwise provide your account to another person or business without our prior written consent.
Cross Importers reserves the right to approve, deny, suspend, or terminate an account at our discretion, including if information provided is inaccurate, incomplete, misleading, or cannot be verified.
SECTION 2 — BUSINESS ACCOUNTS AND ELIGIBILITY
Certain areas of our Services may require an approved business account.
We may request information such as your business name, business type, business address, tax identification information, website, social media information, professional credentials, or other information reasonably necessary to verify your business.
Approval of an account does not guarantee access to every product, price, promotion, or purchasing opportunity offered by Cross Importers.
You agree to notify us if your business information changes or if you are no longer eligible to maintain an approved business account.
Cross Importers may suspend or terminate an account if we determine that the account no longer meets our eligibility requirements or has violated these Terms.
SECTION 3 — OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, and other product information displayed on our website are accurate. However, product colors and appearance may vary depending on your device, screen settings, photography, packaging updates, or manufacturer changes.
Product descriptions and information may be changed or updated at any time without notice.
We reserve the right to discontinue products, limit quantities, restrict sales to particular customers or geographic areas, or modify product availability at our discretion.
Certain products offered through Cross Importers are intended for professional use. Customers are responsible for reading and following all product instructions, warnings, manufacturer recommendations, storage requirements, and applicable laws before using, distributing, or reselling products.
Cross Importers does not guarantee that any product will produce a particular result. Product results may vary depending on the customer, application, technique, condition of the hair or other factors.
SECTION 4 — ORDERS
When you place an order through our Services, you are submitting an offer to purchase the products in your order.
Cross Importers reserves the right to accept or decline an order for any lawful reason. An order is not considered accepted until Cross Importers has processed the payment and confirmed the order.
We may cancel or modify an order if, for example:
- A product is unavailable;
- There is an error in pricing or product information;
- We suspect fraudulent or unauthorized activity;
- The order contains inaccurate information;
- The customer does not meet applicable account or purchasing requirements; or
- The order otherwise violates these Terms.
If we cancel or modify an order after payment has been processed, we will notify you using the contact information associated with your order and provide any applicable refund or store credit.
Please review your order carefully before submitting it. We may not be able to accommodate cancellation requests after an order has been accepted or processed.
All returns are subject to our Return Policy.
You represent and warrant that your purchases are for legitimate business or professional purposes and that you have the necessary authorization to purchase, use, or resell the products, as applicable.
SECTION 5 — PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice.
Prices displayed to approved customers are the prices in effect at the time an order is placed, unless otherwise stated.
Unless expressly stated otherwise, prices do not include applicable taxes, shipping, handling, customs, duties, or other charges.
We reserve the right to correct pricing errors, promotional errors, or other inaccuracies and to cancel or modify orders affected by such errors.
You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases.
You represent and warrant that you are authorized to use the payment method provided for your purchase.
SECTION 6 — SHIPPING AND DELIVERY
Shipping and delivery times provided by Cross Importers are estimates and are not guaranteed.
Cross Importers is not responsible for delays caused by shipping carriers, customs processing, weather, natural disasters, labor disruptions, government actions, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information.
Once an order has been transferred to the shipping carrier, Cross Importers is not responsible for carrier delays or losses except where required by applicable law.
If you receive a damaged, incorrect, or defective shipment, please contact us within the timeframe specified in our Return Policy.
SECTION 7 — RETURNS AND STORE CREDIT
Returns are governed by our Return Policy.
Unless otherwise required by applicable law, approved returns are issued as store credit and are not refunded to the original payment method.
Eligible returns must meet the requirements stated in our Return Policy. Products that have been opened or used may not be eligible for return except where the product is defective, damaged, or incorrectly shipped.
Store credit may be used toward future purchases from Cross Importers and does not expire unless otherwise required or permitted by applicable law.
SECTION 8 — INTELLECTUAL PROPERTY
Our Services and their contents, including but not limited to our trademarks, logos, brand names, text, photographs, product images, graphics, videos, audio, designs, layouts, and other materials, are owned by Cross Importers or our licensors and are protected by applicable intellectual property laws.
You may access and use our website for legitimate business purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, or commercially exploit our website content without our prior written permission, except as permitted by law.
Nothing in these Terms grants you any license or right to use Cross Importers' trademarks, logos, images, or other intellectual property without our prior written permission.
SECTION 9 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools, applications, payment services, or other features provided by third parties.
These third-party services may be subject to their own terms and policies. Cross Importers does not control and is not responsible for the operation, availability, accuracy, or performance of third-party tools.
Your use of third-party tools is at your own risk and may be subject to the third party's terms and conditions.
SECTION 10 — THIRD-PARTY LINKS
Our Services may contain links to websites, applications, or services operated by third parties.
These links are provided for convenience. Cross Importers does not control or endorse third-party websites and is not responsible for their content, policies, products, services, or practices.
If you choose to access a third-party website or service, you do so at your own risk and should review its applicable terms and privacy policies.
SECTION 11 — RELATIONSHIP WITH SHOPIFY
Cross Importers is powered by Shopify, which provides the technology that allows us to operate our online store.
However, purchases made through our online store are transactions directly between you and Cross Importers.
Shopify is not responsible for the products sold by Cross Importers or for any aspect of transactions between you and Cross Importers, except as otherwise required by applicable law.
SECTION 12 — PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
Because our store is hosted by Shopify, certain information may be collected and processed by Shopify and other service providers in connection with providing our Services.
Please review our Privacy Policy for additional information about how Cross Importers and our service providers collect, use, and protect personal information.
SECTION 13 — CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, comments, suggestions, photographs, testimonials, ideas, or other content to Cross Importers ("Feedback"), you grant Cross Importers a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that Feedback in connection with our business and Services.
You represent that you have the necessary rights to submit the Feedback and that your Feedback does not violate the rights of any third party or applicable law.
We reserve the right to remove Feedback that we believe is unlawful, misleading, abusive, defamatory, obscene, infringing, or otherwise inappropriate.
SECTION 14 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to products, pricing, promotions, shipping charges, delivery times, availability, or other information.
We reserve the right to correct errors, update information, modify product information, or cancel orders affected by inaccurate information at any time, including after an order has been submitted.
If an order is affected by a significant error, we will make reasonable efforts to notify you.
SECTION 15 — PROHIBITED USES
You may use our Services only for lawful purposes.
You may not use our Services to:
- Violate any applicable law or regulation;
- Provide false, misleading, or fraudulent information;
- Impersonate another person or business;
- Gain unauthorized access to another customer's account;
- Interfere with the security or operation of our website;
- Attempt to circumvent account, pricing, or purchasing restrictions;
- Copy, scrape, reproduce, or exploit our website or content without authorization;
- Upload or transmit malicious software, viruses, or harmful code;
- Collect personal information from other users without authorization;
- Engage in spam, phishing, fraud, or other deceptive activity;
- Harass, threaten, abuse, or harm our employees, customers, or other individuals;
- Use our Services in any manner that may harm Cross Importers, Shopify, our customers, or third parties.
We reserve the right to suspend, disable, or terminate access to our Services or an account if we determine that these Terms have been violated.
SECTION 16 — AUTOMATED ACCESS AND AGENTS
You may not use automated systems, bots, scraping tools, crawlers, or other automated means to access, copy, monitor, or collect information from our Services without our prior written permission.
We may use technical measures to limit or prevent unauthorized automated access to our Services.
SECTION 17 — TERMINATION
We may suspend or terminate your account or access to our Services at any time if we believe you have violated these Terms, provided inaccurate information, engaged in fraudulent activity, or otherwise misused our Services.
You remain responsible for any amounts owed to Cross Importers before termination.
Provisions that by their nature should survive termination, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law, will continue to apply after termination.
SECTION 18 — DISCLAIMER OF WARRANTIES
The information and Services provided through our website are provided for general informational and commercial purposes.
To the fullest extent permitted by applicable law, Cross Importers provides the Services and products offered through the Services on an "as is" and "as available" basis without warranties or conditions of any kind, express or implied.
We do not guarantee that our website will always be available, uninterrupted, secure, timely, or error-free.
We do not guarantee that products will meet every customer's expectations or produce a particular result.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
SECTION 19 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Cross Importers and its owners, officers, employees, affiliates, agents, contractors, service providers, licensors, and business partners will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, data, or other intangible losses arising from or related to your use of our Services or products.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
SECTION 20 — INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Cross Importers, its owners, officers, employees, affiliates, agents, contractors, service providers, and licensors from claims, damages, liabilities, losses, and reasonable expenses arising from:
-
Your violation of these Terms;
-
Your violation of applicable law or the rights of a third party;
-
Your misuse of our Services or products; or
-
Your unauthorized use of another person's or business's account or information.
SECTION 21 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the remaining provisions will remain in full force and effect.
SECTION 22 — WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies referenced on our website, constitute the entire agreement between you and Cross Importers regarding your use of our Services.
SECTION 23 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
Cross Importers may assign or transfer these Terms and its rights and obligations as part of a merger, acquisition, sale of assets, restructuring, or other business transaction.
SECTION 24 — GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Cross Importers is headquartered, without regard to conflict-of-law principles.
Any disputes arising from these Terms or your use of our Services will be handled in the courts having appropriate jurisdiction over Cross Importers, except where applicable law requires otherwise.
SECTION 25 — CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
Cross Importers reserves the right to update, modify, or replace these Terms at any time by posting an updated version on our website.
We may provide notice of material changes where required by applicable law.
Your continued use of our Services after updated Terms are posted constitutes acceptance of the revised Terms.I
SECTION 26 — CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us through the Contact page on our website.
Cross Enterprise Services Inc.
Doing business as Cross Importers
Email: office@crossesinc.com
Phone: 781-655-1283
Business Address: 179 Highland Ave #1064 Seekonk, MA 02771